Conditions de livraison

Conditions de livraison

Lorsque vous passez une commande en ligne, nous collectons les articles pour vous et les livrons directement à votre domicile ou à votre bureau.

Les prix de livraison des colis sont basés sur la distance, le poids et (parfois) la taille de votre commande.

Il nous faut en général deux jours pour préparer votre commande mais il arrive parfois que cela prenne plus de temps.

Nous vous en tiendrons informé.

Une fois que votre commande est terminée et quitte notre entrepôt, vous recevrez un numéro de suivi par courriel.

Habituellement, la livraison de l'Estonie vers les villes européennes prend environ une semaine.

Au cours des cinq dernières années de notre boutique en ligne, il n'y a eu aucun problème de livraison.

Les marchandises sont toujours arrivées à l'heure et en bon état.

Retour de marchandises

Pour plus d'informations, écrivez: tissu.en.lin@gmail.com
appelez: +372 5151 709

GENERAL SALES TERMS & CONDITIONS

Please read the following Terms and Conditions carefully before using this website. These General Sale Terms are applying to any order placed on the website www.tissu-en-lin.fr

1. GENERAL SALES TERMS & CONDITIONS

1.1 These Terms and Conditions are applying for www.tissu-en-lin.fr customer (hereafter Client) and The First Linen Trade & Manufacturing Company OÜ (hereafter Company ) relating to the sale and purchase of products on the website www.tissu-en-lin.fr. All sales transactions are effectuat on a legal basis. 

1.2 The sale and purchase of products via www.tissu-en-lin.fr will be governed by the following Terms and Conditions for all registered users of www.tissu-en-lin.fr and guests who wish to purchase products via this website. These can not contradict the law of Estonian Republic and can be supplemented with additional provisions (information about services, goods, prices). 

1.3 At any time by updating the web page www.tissu-en-lin.fr Company reserves the right to update the website and may revise these Terms and Conditions relates product’s prices, descriptions, safety options, etc. From time to time, those options could change and our company is under no duty to notify Client of such updates. All changes become effective from the moment of updating this website.

1.4 If the Client placed an order before any changes to the conditions were made, the product is delivered to the Client in accordance with the previous conditions, except as otherwise provided by the laws of Estonia or herein.

2. PRODUCTS PRICE

2.1 All prices of our products are in EURO (€) and not include taxes (VAT).

2.2 Shipping cost is not included in the price of the product and depends on the total weight of the order.

2.3 The prices can be changed by www.tissu-en-lin.fr  at any time without notice. 

2.4 If an order was done before the price change, the product will still be charged at the rate prevailing at the time of the order. Company not refund the difference in price of products. 

2.5 The final cost of the order, including all taxes (VAT) is displayed in the personal shopping cart.

3. ORDER AND PAYMENT 

3.1 Company is seller and Client of the web site www.tissu-en-lin.fr is buyer.

3.2 After placing an order, the Client will receive the invoice and order confirmation by email from www.tissu-en-lin.fr. If the Client didn’t get a notification about the order, please contact us by tissu.en.lin@gmail.com. 

3.3 The invoice will contain full list of ordered products, delivery cost, all required payment details and contacts. 

3.4 When placing an order, the Client selects a method of payment (net banking, PayPal, debit/credit card via PayPal). It is important to check with the rights of the customer and supplier.

3.5 The sale contract between Client and Company will be deem as complete and formed, when a full payment amount will be received to Company bank or PayPal account. Company secure payment provider record data, which will constitute the proof of the date and contents of the order.

3.6 After receiving payment, it will take us 2 business day to process your purchase.

3.7 In case, when money not received by our bank account during 5 business days, the order will be cancelled. These conclusion steps of the contract are applicable irrespective of the proceedings for buying via www.tissu-en-lin.fr.

3.8 By using the website www.tissu-en-lin.fr, Client confirms that has read and accepts these Terms and Conditions and agrees with all applicable laws regarding the transmission of technical data exported from Estonia. All orders placed on www.tissu-en-lin.fr and delivered out of Estonia will be subjected to possible taxes and custom duties, which are imposed when the parcel reaches its delivery place. The Client is responsible, and has to take in charge these possible custom duties and taxes, related to the delivery of an item. Company is not responsible for checking and informing the Client of the applicable custom duties and taxes. 

4. DISPATCHING AND DELIVERY

4.1 After order’s payment, the products will be shipped to delivery address that was indicated. If some products is out of stock, our company will inform the Client as soon as possible by email or client’s contact number.

4.2 The estimated delivery time depends on order’s location.

4.3 In case that, the Сlient would like to change delivery address, it is necessary to inform our company as soon as possible. Client is responsibility to inform our company of any address or other relevant details change. In case when, an order has been sent to the Client, it is not possible to change the delivery address.

4.4 Company informs the Client by email that the parcel has been dispatched. 

4.5 Delivery and proper shipping depend on how precise information provided by the Client. The products will delivered properly, in case if the order has been correctly placed. For security reasons Company will not send any order while it is not possible to identify the client’s address or personal information. Company is not responsible for any delivery delays or information mistakes provided by Client. 

4.6 If the product (not package) has been damaged during the delivery time, the Company has the rights to replace the product with new one. If a replacement is not possible (due to lack of product), then Company pays the Client the cost of the damaged product. 

4.7 Company have the rights to adjust and amend these Terms and Conditions at any time. 

5. WARRANTY AND RETURNS

5.1 Products description, pricing and availability displayed on the www.tissu-en-lin.fr under product’s illustration. In case of doubt or for further information, do not hesitate to contact us.

5.2 According to the Law of Obligations, the Client has 14 days from the delivery of the parcel to return it to www.tissu-en-lin.fr if the product was not suitable for the Client. In case of order return, the product should be in same condition in which it was send by our company. Tags, labels and any other accessory related to the product should be on same place. Our company will not accept to pay back the order price to Client, if product of order send back damaged, soiled, broken or incomplete. 

5.3 For order cancellation, the Client should send an email to tissu.en.lin@gmail.com during 14 days from the delivery date of the order. The main subjects of email should be the reason of order return, client’s name and order notification.

5.4 Within 14 days from the time when defect on product was found, Client should inform us with email to tissu.en.lin@gmail.com. The main subject of email should be client’s name, contact information, date of making a claim, photo of product defect, invoice number or copy of invoice.

5.5 Company is not responsible or liable in defects that appeared as result of fault or negligence of the client’s use.

5.6 If the product is non-suitable for the Client and need to be returned, the Client is responsible for the cost of product return charge. Company covers postal fees only, if it was wrong or defective product delivered to the Client.

5.7 If all the mentioned conditions are complied, return will be paid within 30 days.

5.8 In case, if Client would like to exchange product for a different one or the same product but different size, the Client is responsible for the postal fees.

5.9 If the product has defect that was impossible to detect by external examination and that did not appear at the opening of the package, as well as if the product is not what was ordered, Company has the right to reduce the price of the product ordered or completely reimburse the cost of product to the Client.

5.10. It is important to note that the processing of natural fabrics is significantly more complicated than the processing of synthetic fabrics. The normal standard linen fabric allows 2 small defects (small hole, thickening or protruding thread) per every 10 meters of fabric.

6. LIABILITY AND FORCE MAJEURE

6.1 Company is liable before the Client for any damage resulting from violation of the conditions in accordance with the legal acts of Estonia.

6.2 The Client is liable before Company for any damage resulting from violation by the Client of the conditions in accordance with the legal acts of Estonia. The Client is responsible for provided information and all the consequences that may arise from the information provided to them. 

6.3 Neither of the parties is liable before the other one for conditions violated in the form of a delay or failure to comply with obligations in case this was caused by force majeure circumstances independent from the parties. The Agreement will be suspended during the period in which the force majeure event goes on and it is not a violation of the General Conditions.

6.4 Company does not compensate for moral damage that caused by change of prices, product delivery time, etc in the framework of the current conditions. 

6.5 Company does not refund the client's expenses caused by circumstances when the Client undertakes an obligation before third parties (independent from Company) on conditions contradicting the current conditions. 

6.6 Company will not reimburse for the Client any loss of profit, consequential or other economic loss due to changes in prices, delivery times, etc.

6.7 Company will not be liable for any failure or delay in performance of any of our obligations under an agreement that is caused by outside events our reasonable control (force majeure events). 

6.8 The maximum amount of compensation may be the cost of the product and delivery of the ordered by the Client in www.tissu-en-lin.fr online store.

7. PRIVACY POLICY 

7.1 The use of our website www.tissu-en-lin.fr the Client gives clear and deliberate consent to the use of personal data provided Company. 

7.2 Company uses the personal data provided by the Client only to process the client's orders and is treated with all due confidentiality. It is not passed to third parties except for cases the delivery method selected by the Client provides for it, as well as in cases provided for by the law.

7.3 Company  reserved the right to send information about new products and advantageous offers, if the Client signed up for a newsletter of Company . The Client has the right to remove the contact information from our database.  

7.4 For matters that are not governed by these Terms and Conditions, the Client and Company  governed by laws and legal acts of Estonia.

7.5 In case of disagreements or disputes in the implementation of these Terms and Conditions, the parties, first of all, try to reach an agreement through negotiations. If the disputes arising from the contract can not be solved by negotiations, both sides (both Client and Company ) are entitled to apply to the Department of Consumer Protection or the court for protection of their rights.

8. FINAL PROVISIONS

8.1 The use of www.tissu-en-lin.fr website and agreements for purchase of products, through this website will be governed by the Estonian law. If any of these General Sales Terms and Conditions or any provision of an agreement declared to null, then it does not affect the validity of other terms of the contract and replaced by another provision.

8.2 Any protest about these General Sale Terms and Conditions are governed by the Estonian law only.

Pour plus d'informations, écrivez: tissu.en.lin@gmail.com
appelez: +372 5151 709

"The First Linen Trade & Manufacturing Company" OÜ

Numéro d'identification: 10666875

TVA: EE100640894

Adresse: Ehitajate tee 110, Tallinn 12915, Estonie (UE)